Warranty Policy

Warranty Overview

Astherion stands behind the quality of our products. This warranty covers defects in materials and workmanship under normal use. Coverage varies by product tier - Alpha founder units, pre-order units, and future production retail products each carry different terms.

Alpha Founder Units ($199 · Ships July-Aug 2026)

Alpha units are handmade prototypes. If a unit is not right for you, returns are handled under our Return Information page (30 days, original condition). This warranty covers core hardware failure, as described below: a unit that is dead on arrival or fails from a manufacturing defect will be repaired or replaced.

Alpha units are handmade prototypes, not manufactured consumer products. We are transparent about this on our presale page and in our Terms of Service. If you have questions before purchasing, email [email protected].

Pre-order Units ($449 · Ships Q2 2027)

Pre-order units are manufactured hardware and carry a 1-year limited warranty from delivery date.

Production Products (Retail · 2027+)

2-Year Limited Warranty

Production retail products include a 2-year limited warranty from date of purchase.

Garments (Core, Mid, Shell Layers)

• Fabric defects and tears under normal use
• Seam failures
• Sensor integration failures

Processing Unit (DPU)

• Hardware failures
• Power and charging issues
• Bluetooth connectivity failures
• Battery failure below 60% of rated capacity within 2 years

Sensors

• Complete sensor array failure
• Individual sensor failures within the first year
• Accuracy degradation beyond specified tolerances

Extended Warranty - Astherion Care+

Production customers can purchase Astherion Care+ for extended coverage. Available at time of purchase or within 30 days of delivery.

Care+ is available for production retail units only. Not available for Alpha or pre-order founder units.

Warranty Claim Process

1. Contact Support: Email [email protected] with:
   • Order number or proof of purchase
   • Description of the issue
   • Photos or video of the defect if applicable
2. Remote Troubleshooting: Our team will help diagnose the issue
3. Warranty Approval: If covered, we'll send a prepaid return label
4. Repair or Replacement: Defective component repaired or replaced
5. Return Shipping: All shipping costs covered for approved warranty claims

Response time: Warranty claims reviewed within 24 hours. Replacement units ship within 3-5 business days of approval.

General Exclusions

• Normal wear and tear (pilling, fading, minor abrasion)
• Damage from improper care (machine washing Alpha units, excessive heat)
• Damage from misuse, abuse, or accidents
• Unauthorized modifications or repairs
• Lost or stolen products
• Software issues - covered by free firmware and app updates, not warranty

Some states do not allow limitations on implied warranties, so the above limitations may not apply to you. This warranty gives you specific legal rights, and you may have additional rights that vary by jurisdiction.

Contact Warranty Support