Refund & Cancellation Policy

Last Updated: August 15, 2026

Pre-orders

Fully refundable until your unit ships.

Your deposit is refundable in full, for any reason, at any point before your unit ships. Email [email protected] and we will return it to the original payment method.

There is no cutoff date and no window you can miss. As long as your unit has not shipped, you can cancel and get your money back. We hold pre-order money against hardware we have not delivered yet, so you should be able to change your mind for as long as that is true.

How to cancel

  1. Email [email protected] from the address you used to order.
  2. Tell us you want to cancel. You do not have to give a reason.
  3. We refund to your original payment method through Stripe. Funds typically appear within 5–10 business days depending on your bank.

If we cancel or cannot deliver

If we are unable to fulfill your pre-order, everything you have paid — the $99 deposit and any balance collected — is returned to you in full, automatically. You do not need to request it.

If the ship window moves

Our current estimated ship window is Q2 2027. If we are not going to make it, we will email you with the revised window and you can cancel for a full refund at that point. See Shipping & Fulfillment.

After your unit ships

Once the product is in your hands, the pre-order refund above no longer applies and the standard return terms take over: a 30-day return in original condition, plus separate handling for defective units. Those terms are on the Return Information page, and defects are covered by the Warranty.

Questions

Email [email protected] and a human will answer.